Advanced IP Telephony
Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.
Business Benefits
- Total voice and data communication solution for small and mid-sized businesses.
- Functions as a traditional phone system or an IP Telephony Server.
- Supports both single locations and multi-site networks.
- Basic call center and voice messaging capabilities are built-in.
- Scalable as business needs grow. Protects current investments in communications.
The New IP Office 500 with DS 30 and POTS 30 Units
IP Office Compact Contact Center
Avaya IP Office, equipped to support the Compact Contact Center application, is Avaya's leading customer service platform for small and medium businesses. Compact Contact Center is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs. ... Read More
IP Office Phone Manager Pro
The Phone Manager application offers control of the telephone terminal from the users' PC. Phone Manager is available in three versions; Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode). For Phone Manager Lite and Phone Manager Pro, this is similar to the PC-based IP Soft-phone except that the conversation actually takes place via a standard telephone terminal rather than the PC's soundcard. The Phone Manager PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product. ... Read More
IP Office SoftConsole
The PC-based Windows operator console IP Office 'SoftConsole' has been specifically designed to benefit businesses through improved operator service. Deployment of the IP Office SoftConsole provides the operator with the correct information to prioritize call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company. ... Read More
IP Office VoiceMail Pro
Messaging applications are vital for businesses that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed. IP Office offers several messaging applications VoiceMail Lite, Embedded VoiceMail and VoiceMail Pro supporting features such as automated attendant, VoiceMail, unified voice and e-mail, and networked messaging. ... Read More
IP Softphone
IP Softphone makes it easy to place and receive phone calls from your PC or laptop, making it ideal for teleworking applications. It gives the user a choice of simple Graphical User Interfaces (GUIs) and integrates well with Microsoft desktop applications such as Outlook and Internet Explorer, enabling click to dial and screen pops. There are options to add Instant Messaging and Presence as well as videoconferencing for enhanced collaboration capabilities. ... Read More